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Terms and Conditions
Stock availability
We
keep as much stock as possible, so we can supply your order quickly. However...
Some items are made to order and made to measure, these are clearly indicated on the item pages with
information on delivery times. Most made to order items take 6-8 weeks to be
made. Please contact us if you have urgent requirements and we will be happy to
tell you what we have in stock, current lead times or what is due in.
Delivery
·
United Kingdom delivery is FREE on all
orders over £150. Shipping cost for orders up to £150 is £4.95.
·
European delivery is £7.95 (GBP) per order.
·
Worldwide delivery is £11.95 (GBP) per
order.
·
Shipping costs are per order and for as
many items as you like. We ship multiple items as one shipment.
·
If you are ordering multiple items, and
some are available immediately and you would like part-shipped, please contact
us.
·
We accept no responsibility for orders sent
to Box numbers.
·
We reserve the right not to fulfil orders
from certain countries where we have experienced instances of fraud
Gift Vouchers/Credit Notes
Online ordering and your security
The
website operates a shopping cart. Select the item you want, choose options
(Size/Colour/Quantity/etc) and add to shopping cart. On checkout you will be
taken to the shipping and
payment method page followed by a payment page. Orders are
encrypted for your security and we operate under a SECURE server, so you will
see the padlock sign on your browser screen when you enter credit card details.
Your card details are then encrypted. We take security seriously and you should
too. Never enclose card details in emails to us. If we email you about your
card, we will only specify the last four digits of the card number, nothing
else.
Prices
Payment
Exchange/cancellations
Important: Please
read the following carefully.
Please order with care, and contact us in
case of any query you may have. We appreciate some customers may fall between
sizes or may like to check how particular designers sizes run, please enclose measurements
and additional details in case of query. Asking before you order can often save
yourself and us time and money.
Cancellations
Should
you need to cancel an order please email or telephone us. Ensure you receive confirmation of
cancellation and a cancellation number.
Returns
Please note: If you wish to return an item(s)
please contact us in writing by email quoting your Order Number, which is on
your Order Confirmation email and the Delivery Note that came with your order. Do
not return any item before we have agreed the return.
Returns are sent to
us at the customer's own expense and risk. We recommend you return to us via an
insured service to cover loss and damage in transit to us, which we cannot be
held liable.
All
customers should ensure their return contains their name, address, order number
and a brief note about the return. This is also specified on the Delivery Note
that comes inside Order packages.
If exchanging, please let us know the new
size or alternative item required so it can be sourced while the item is on its
way back, thus limiting delays.
Non-European
Union customers should also ensure
that their return parcel is clearly marked RETURNED GOODS or GOODS FOR EXCHANGE
as otherwise Customs duty and local tax becomes payable. If this occurs we will
refuse to accept the return package.
Exchanging Corsets
Corsets
should be tried on over a t-shirt and not laced tight when trying for size as
corsets quickly form the shape of your body when tight-laced. We will exchange
corsets for an alternative size, but only when the corset is returned in brand
new condition in original packaging. A corset that has been tight laced rather
than gently tried for size will not be exchanged. We will exchange your corset
once for an alternative size, corsets are not refundable.
Miscellaneous
We
reserve the right to cancel, suspend or delay delivery of an order without
being liable for any loss or damage if the supply of the goods is prevented or
delayed for circumstances beyond our control.
If
you have questions about a garment please contact us before you order, we are
always happy to help. Our exchange and returns policy is designed to protect
our customers and keep our costs and consequent prices down.
We
welcome customers suggestions at all times, whether related to an item you'd
like us to stock, or feedback on packaging or payment methods.
Please
be aware that your own country's Customs may impose local taxes or import duty.
FairyGothMother®
and Lulu and Lush® are registered
trademarks of FGM UK Limited.
The
past and present content of this website (www.fairygothmother.co.uk) is
registered copyright of FGM UK Limited. Unauthorised use/infringement of our
images or website content will be pursued within all signatory states of the
Berne Convention on international copyright. Further details of our copyright
can be found here.
FGM
UK Limited is registered as a company in England and Wales
FGM
UK Limited
72
Commercial Street
Spitalfields
London
E1 6LT
United
Kingdom
+44
(0)20 7377 0370
VAT
Registration: GB801926837
Company
Registration: 04367575
©
FairyGothMother 1999-