Coronavirus (COVID-19) Update

Latest Update: 31st December, 2020.

Due to Government Covid-19 Tier 4 restrictions we are unable to  continue with appointments in our studio until further notice.

Once we again start appointments the following information will be the process we follow...

We are operating with the NHS Covid-19 Trace app, and recommend you install the app on your mobile phone before your appointment with us. However, this is not mandatory on you.

We are also listening to our customers on their appointment experience with us, and where it is safe for us to do, we will make subtle changes but remain within Government guidelines.  

• We will be operating by appointment only. We will no longer offer any drop-in sessions. There will be larger gaps between appointments to allow for thorough cleaning, for all our safety. This means there will be a lot fewer weekly appointments for some time.

• Please arrive on time. We will be unable to let you in should you arrive early as we will be with another bride or undertaking a thorough cleaning process afterwards. Likewise if you arrive late we will have to finish your appointment on time to allow for cleaning before the next appointment.

• On arrival you will be asked to use hand sanitiser. 

• We will also ask you to "scan in" if you have the new NHS Covid-19 app on your mobile. However, this is not compulsory.

• Wherever possible we will maintain a 2 metre distance for all brides and their guest. The Government suggests face coverings when this is not possible, so with this in mind we will require you to wear a face covering whilst in the fitting room. Our staff will also wear face covering whenever they need to be close to you.

• We will be allowing a maximum of one (1) guest with you. We would ask that your guest also follows our conditions of entry. We are unable to offer any flexibility on guest numbers currently.

• Your family and friends need not miss out; you are welcome to use Facetime or online video on our wifi network so other guests can attend virtually. If you need help with this, please let us know in advance.

• We request both bride and guests not to touch gowns. We would kindly ask that you allow our staff to handle all the gowns for you. This is to maximise the cleanliness of dresses that are tried on. We appreciate this is not ideal.

• Please bring with you a face covering for when we cannot maintain the appropriate social distance (your guest will need one too). You will not be permitted to try on gowns without one.

• Dressing rooms and our studio will will be cleaned after each appointment to minimise cross contamination. Tried on gowns will be treated between appointments to sanitise them.

• At this time, we are unable to offer any refreshments

• Bathroom facilities are available, if required, but with strict guidelines on use and cleaning.

• Our staff will only attend work if they feel well and healthy and are not showing any symptoms, we would ask you to do the same with regard your appointment.

• Please bring with you a face covering for when we cannot maintain the appropriate social distance (your guest will need one too). You will not be permitted to try on gowns without one.

PLEASE NOTE: All of the above is subject to possible change dependent on instructions and advice from the Government.